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FAQ

 1. Q: How could I get samples? 
A: We can provide samples if you have a Fedex or DHL account or other courier freight 
  collectable account and agree to pay the courier freight.or,you send us the samples 
  charge together with the courier cost by T/T.
  
   2. Q: How much the courier freight will be for the samples?
   A: Courier freight depends on the quantity, weight and carton size and your area.
   3. Q: How can I get your price list?
   A: Please send us your email or fax for our price list and order information. 

   4. Q: Can we have our logo or company name to be printed on your products or the package? 
   A: Yes, you can. We can print your Logo and company name etc in our products by silk screen printing according to your artwork design, and the minimum quantity for silk screen printing is 1000 units per logo. You can send us the artwork by email in JPG, TIF, AI, EPS, TIFF or CorelDraw formats.
   5. Q: What's your usual payment term for orders?
   A: We accept terms of T/T in advance or western union.
    We can't accept payment by credit card.

   6. Q: How can we sell a model exclusively in my market?
     A: If you can sell a model for 3000pcs per month, we can keep exclusive sale by your company.
7. Q: How can we become your exclusive distributor?
   A: If you can sell our products USD20,000 to USD50,000 per month, you could be one of our distributor in your city or area; If you can sell our products worth more than USD50,000 per month, you could be our sole distributor in the country.

8. Q: If I am retailer or only can place small quantity, what to do?
   A: Besides OEM/ODM service, we also distribute products on our brand or neutral brand to retailers or small distributors according to our retail/distribution price.
9. Q: What is your warranty item?
   A: We can provide 1 year warranty and 1% free spare parts for order. In the warranty period, we will repair or replace the defective product at no charge. If the defect is caused by misused, altered, neglected, carelessly handled products, or products used for any unintended purposes, we will charge for the material and labor of repair, and the freight and import tax will be on client’s account.
For reduce the freight, the defective product should be sent back with gift box and accessories.
For more detailed information, please refer to the warranty statement.